Legal Information

BKS Cam Balkon is committed to protecting your personal data. This Privacy Policy explains how we collect, use, and protect your information when you visit our website, complete our forms, or use our services.

Data Controller

The data controller is BKS Cam Balkon, İvedik OSB Melih Gökçek Bulvarı No:123, 06378 Yenimahalle / Ankara, Turkey. Contact: privacy@bkscambalkon.com

Personal Data We Collect

Identity & Contact Information

Name and surname, email address, phone number, company name, city/district — provided directly by you through our quote request, dealership application, or project enquiry forms.

Technical Data

IP address, browser type and version, operating system, pages visited, time spent, and referral URL — collected automatically via cookies and similar technologies.

Purposes of Processing

We process your personal data for the following purposes: • Responding to quote, information, and dealership requests • Evaluating dealership and project applications • Managing customer and dealer relationships • Marketing communications (where consent has been given) • Ensuring website security and improving user experience • Complying with legal obligations

Legal Bases (Article 6 GDPR)

a) Responding to your enquiries and contractual requests → Performance of a contract (Art. 6(1)(b)) b) Fulfilling legal and regulatory obligations → Legal obligation (Art. 6(1)(c)) c) Website security and fraud prevention → Legitimate interests (Art. 6(1)(f)) d) Marketing communications → Consent (Art. 6(1)(a)) e) Service improvement and analytics → Legitimate interests (Art. 6(1)(f))

Data Sharing & Transfers

Your personal data may be shared with authorised service providers, business partners, and competent public authorities where required by law. Transfers outside the EEA are subject to appropriate safeguards in accordance with Chapter V GDPR (e.g. Standard Contractual Clauses or adequacy decisions).

Retention Periods

We retain your personal data only as long as necessary for the purposes for which it was collected or as required by applicable law. Enquiry and contact data: 3 years; dealership applications: 5 years; contractual and accounting records: 10 years; tax records: as required by applicable tax law.

Children's Data

Our services are not directed at persons under the age of 16. If we become aware that personal data of a minor has been inadvertently collected, we will delete it promptly. Please contact us if you believe this has occurred.

Data Security

We implement appropriate technical and organisational measures to protect your personal data against unauthorised access, loss, alteration, or disclosure. Data is stored on secure servers and transmitted using SSL/TLS encryption.

Contact

For questions about this Privacy Policy, please email privacy@bkscambalkon.com

This notice is provided pursuant to Articles 13 and 14 of Regulation (EU) 2016/679 (the General Data Protection Regulation, «GDPR»). It describes how BKS Cam Balkon processes personal data about you.

1. Data Controller

BKS Cam Balkon İvedik OSB Melih Gökçek Bulvarı No:123, 06378 Yenimahalle / Ankara, Turkey Email: privacy@bkscambalkon.com

2. Categories of Personal Data Processed

Identity data (name, surname), contact data (email, phone, address), professional data (company name, industry), technical data (IP address, cookies), request / complaint information.

3. Purposes and Legal Bases

• Handling your enquiries and pre-contractual requests → Art. 6(1)(b) GDPR • Entering into and performing contracts → Art. 6(1)(b) GDPR • Compliance with legal obligations (e.g. accounting, tax) → Art. 6(1)(c) GDPR • Sending marketing communications → Art. 6(1)(a) GDPR (consent) • Website security, fraud prevention, and analytics → Art. 6(1)(f) GDPR (legitimate interests)

4. Recipients of Personal Data

Your data may be disclosed to: IT service providers and cloud hosting partners (processors acting under a data processing agreement); competent authorities where required by law; business partners for the purpose of providing the requested service.

5. International Transfers

BKS Cam Balkon is based in Turkey, which the European Commission has recognised as providing an adequate level of data protection for personal data transferred from the EEA. Where transfers to other third countries occur, they are subject to appropriate safeguards (Standard Contractual Clauses).

6. Retention

Personal data is retained for no longer than is necessary. Enquiry data: 3 years; contractual data: 10 years; tax and accounting data: as required by applicable law.

7. Your Rights Under GDPR

You have the following rights under the GDPR: • Right of access (Art. 15) — to obtain a copy of your personal data • Right to rectification (Art. 16) — to correct inaccurate data • Right to erasure / 'right to be forgotten' (Art. 17) • Right to restriction of processing (Art. 18) • Right to data portability (Art. 20) • Right to object to processing (Art. 21) • Right to withdraw consent at any time (where processing is based on consent) • Right to lodge a complaint with a supervisory authority

8. How to Exercise Your Rights

To exercise any of the rights listed above, please contact us at privacy@bkscambalkon.com or by post to the address above. We will respond within 30 days. You also have the right to lodge a complaint with your local data protection authority (e.g. ICO in the UK, CNIL in France, BfDI in Germany).

This Cookie Policy explains how BKS Cam Balkon uses cookies and similar technologies on bkscambalkon.com. You can manage your cookie preferences at any time through the consent banner displayed when you first visit the site.

What Are Cookies?

Cookies are small text files placed on your device by a website when you visit it. They allow the website to remember your actions and preferences over time, or simply enable core features to function.

Categories of Cookies We Use

1. Strictly Necessary Cookies

These cookies are essential for the website to function. They enable core features such as session management, language preferences, and security. No consent is required for these cookies.

2. Preference / Functionality Cookies

These cookies remember choices you make (such as language or region) to provide a more personalised experience. They require your consent.

3. Analytics / Performance Cookies

These cookies collect anonymised or pseudonymised data about how visitors use the website (e.g. Google Analytics). The data helps us improve the website. They require your consent.

4. Marketing / Targeting Cookies

These cookies are set by third-party services (e.g. Google Ads, Meta Pixel) to show you relevant advertising based on your browsing history. They require your explicit consent.

Managing Your Cookies

You can update your cookie preferences at any time via the 'Cookie Settings' link on our website. You may also disable or delete cookies through your browser settings. Strictly necessary cookies cannot be disabled. Disabling other cookies may affect the functionality of certain parts of the website.

Third-Party Cookies

Some cookies are set by third parties such as Google LLC and Meta Platforms Inc. These parties operate under their own privacy and cookie policies. We encourage you to review those policies for more information.